Contract & Terms and Conditions
Customer Declaration Form
Dogs will be accepted for grooming once the Owner (or other responsible person) has filled in a Customer Contact Form and signed the contract form.
By signing the form, you are deemed to have accepted those Terms and Conditions, however; if we groom your dog in the absence of a signed Customer Contract Form, you are deemed to have accepted the Terms and Conditions set out here, which are subject to change at any time.
Your Pets Health and Welfare
Whilst your pet is in my care its health and welfare are my primary concern. It will only ever be groomed according to its tolerance of the process. If your pet is fearful of any of the procedures employed during grooming, a workaround or alternative will be employed. Occasionally during grooming a pre-existing condition may be discovered which you may not have been aware of. I will notify you of this so that you can seek veterinary advice. Although extremely unlikely, accidents can happen during grooming. In the event of an accident or serious medical issue arising during your pet’s groom you authorise me to seek emergency veterinary treatment.
Groom Feedback
You will be given detailed feedback after every groom. If you have any queries or need further clarification, please ask. If you are dissatisfied with any aspect of your pet’s groom, please let me know before you leave. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. I am happy to disclose any details of your pet’s groom or advise you about how best to care for your pet’s coat.
Pricing
Starting prices are for pets:
• That are used to being professionally groomed on a regular schedule (i.e. 4-8 weeks between appointments).
• Whose coats are well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing)
You can reasonably expect to pay more than the starting price for:
• Matted, poorly maintained and/or overgrown coats
• Pets which are difficult to manage or uncooperative during grooming
• Overweight pets or oversized for the breed standard
• Timid, anxious, or nervous pets, which require frequent breaks & may need special handling
These cost more time, labour and/or product and therefore the associated costs will be passed on to you.
If I am unable to complete a groom due to behavioural problems or aggression you will be charged the starting price quoted for the groom.
All costs are payable in full at the time you collect your pet.
Salon Exclusivity
As a loan groomer I am only able to accomodate one dog at a time in my grooming salon and appointments are scheduled accordingly.
Time Keeping
Please be punctual. I work by appointment only; the appointment slot allocated for your pet’s groom has been booked at your request exclusively. I do not double book appointments; a no-show is lost income. I provide a free appointment reminder by text and email.
Most grooms take between 1.5 – 3 hours or more depending on the size and temperament of the dog, and its coat condition. I will give an estimate of when your pet should be ready, but I will confirm by text. Please do not to return to the salon before this time, as your presence may distract your pet during the finishing stage of its groom or call to check how long it will be as this takes me away from grooming to keep answering the phone. It is essential that you collect your pet at the agreed time as once the groom is finished your dog will be eager to go home and may become unsettled or anxious. Late collections may incur an extra charge.
Please phone me if you are running late, as I may need to delay my next customer.
Please Note…
Clients arriving more than 30 minutes late for their appointment can be considered a missed appointment and may have to re-book, this will incur a charge of the cost of the groom. If your pet is collected late we reserve the right to charge a late pick up and/or sitting fee of £10 per 30 minutes or part of applies. If you incur any of the above-mentioned fees, they are payable in full at the time you collect your pet.
Cancelling Your Dog’s Appointment
I respectfully request 48 hours’ notice if you need to cancel your pet’s appointment. The slot can then be offered to other clients.
No-Shows & Late Cancellations (of less 24 hrs notice)
The full price of your pet’s groom must be paid in full where failure to turn up or on the day cancellations occur. For notice within 24 hours a charge of 100% of the groom cost will be payable before any future appointments can be booked.
Neglected & Matted coats
If your pet’s coat needs to be clipped down to release it from matting or coat neglect, Milo’s Pawz, its owner is not liable for any post-grooming effects of this procedure, which is not without risk. Any humane de-matting will be undertaken solely at my discretion, in compliance with The Animal Welfare Act 2006 (clause 5 – Animals are to be protected from pain, injury and suffering). De-matting during a routine groom is limited to a maximum of 15 minutes and is only possible if the matting is minimal. For severely matted coats where de-matting isn’t possible, the only humane way to deal with this will be to completely shave off the coat.
You will be given an estimate of how long matt release is likely to take & an estimated cost for the procedure. A shave down consumes significantly more time, labour, product & tool/equipment wear and tear than a routine trim therefore will incur an extra charge. All shave down costs are payable in full at the time you collect your pet.
Aggressive & Poorly Socialised Dogs: The Dangerous Dogs Act
I reserve the right to refuse to groom any pet at risk of harming me or itself. If your dog is accepted for grooming & displays aggression that I have not been informed of during its session, the groom will be terminated immediately. You will be contacted to collect it. The full starting price of the groom will be levied.
You must inform me prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services.
Your attention is drawn to the Dangerous Dogs Act, which holds owners liable for bites and injuries caused by their dogs.
Toilet Before Your Visit
Please ensure your dog has been given the opportunity to go to the toilet before arriving at the salon, whilst I understand accidents can and do happen I would really appreciate if they do it before they come so I can keep the salon as clean and fresh as possible for all clients.
